Posts Tagged ‘Financial’

TD Canada Trust

Feb 9
I stopped by Branch 3344 on Wellington at Holland in Ottawa yesterday evening regarding some mail that I have been receiving and returning to sender for over a year and a half. The teller indicated that there was nothing that she could do about it because she can’t change the account.

She told me to contact Canada post. I told her I have been returning it to sender, which is TD, for over a year already. She said that’s all I can do. I asked her what the point of returning it to sender if neither TD nor Canada Post will do anything about it. Why wouldn’t I just throw it in the garbage. She said because that is illegal.

I called Canada post and they informed me that they are obligated to send the mail if it has my address on it, that I should contact TD…

So I called TD this morning (Feb 10) and the gentleman I talked to told me that it was no problem, that he would put a note on the account. It took all of 2 minutes.

Why was this teller so rude and why did she tell me false information when she didn’t even know the process or the answer?

Why has TD not taken steps to put a note on his account before this moment, when I have been returning the mail to sender for over an year?

This is regarding the account of

Brian A Crook
Do you know him? TD is looking for him.

I sent TD an email this morning. I wonder if they’ll ever get back to me. I didn’t bother emailing Canada Post, last time I did that (over a year ago) I never got a reply, but TD has
a commitment to keep:

Confirmation number: XXXXXXXXXXxxxxxxxxxx

Thank you for your e-mail. We will be addressing your inquiries and will respond to you shortly.

I’m also returning another letter to them, with a note:

Update: Feb 14

TD emailed me back with a lengthly response. Nothing about how their teller was rude and unhelpful. They suggested I go to a TD Branch and ask at customer service to speak to a branch manager. They specifically suggested “not speaking with a teller.” (I wonder if that is because of the lack of common sense and or training of their tellers?)

They completely contradicted what I was told on the phone, basically saying that even if there is a note on his file, nothing will change until he contacts them. great.

I did exactly as directed and the lady at customer service asked why I wanted to speak to a branch manager. I gave her a summary of my adventures and she said she would fix it (heard that before).

Then she OPENED his mail! Then she CHANGED his address!! All things that I was specifically told could not happen

So I took the liberty to look at his mail and it turns out that all this is over a mere 14$! and that the account is closed! Brian Crook probably doesn’t even know that he owes TD that money. It’s probably all interest anyways.

Now I just have to wait and see if anything will actually change.

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Mint Canada & PC Financial

Mint is a free service on the web, which will pull all your financial information into one place. Before you start to cringe about all your personal information, read this:

Globe & Mail – Mint.com helps you stay on track, but at what risk?

This service was, until recently, only available to our friends to the south, but rolled out in Canada in November. However, despite the Canadian roll-out many accounts are still not working. Luckly Mint seems to have their people on this, and employees are active on the service board (unlike the one for Nike + but I’ll get to that later)

So far, 4 of my banks are available on Mint. Of those I’ve only successfully managed to login to 2 of them. Of those 2 , only half of my accounts show up.

What I find funny is that my Canadian banks seem to work (PC worked on the first try) but my American banks don’t work (Fidelity, MBNA). Ally has started working for Ally Canada, but I haven’t actually been able to login to it or to TD. This could all be chalked up to the user and not the software, however I have no problem logging in directly with my banks.

For now, I’m still giving Mint an A because it’s free, I feel safe, and it is SO much easier to use (once you have gotten your accounts setup, which doesn’t seem to be that easy), and because I am getting regular updates from their team regarding the accounts that are still not up and out.

keep up the good work!

Update: As suspected, Mint is on this. They are now pulling in ALL my accounts so I see the balances on mint.com. But guess what? The accouts are listed as “Cash” accounts, not investments. Fail. We’ve alerted Mint about this and hopefully it will be fixed soon