I made a reservation with a CC. My BF paid for the room upon arrival on debit (why, don’t ask). They took the amount for the room AND the security deposit off his debit card. On our way out he stopped at the desk to check out. They said he didn’t need to do anything.
Obviously, the security amount never went back onto his debit card. When he called, they refused to send a check or to reimburse it onto a CC. They said the ONLY way to get refunded is to go back to Vaughan. Vaughan is in shit-stick suburbia of Toronto. North-East, not even on the way to anything good. The likelihood of us every going near there again is slim, and if I get my way, is nil. I find this unreasonable since he stopped at the desk to check out. And when he checked in they didn’t tell him he would have to stop at the desk and INSIST on checking out in order to get the money back on his card. He called them twice and now I’ve emailed the company. I’m interested to see what (if anything) will happen next.
UPDATE: Sep 14:
Dear Ms. Lewis Havard,
Thank you for your email regarding your experience with the Holiday Inn Express and Suites Woodbridge-Vaughan, ON, Canada. We apologize for any inconvenience this situation may have caused you.
I have forwarded your comments to the General Manager and ownership of this hotel. We are committed to guest satisfaction and appreciate the opportunity to address your concerns.
As our hotels are in the best position to assist, I have requested they contact you directly to discuss the situation further. They will be contacting you via email within 48 hours. If you still require assistance after this time frame, please contact Guest Relations again by responding directly to this email.
Once again, thank you for taking the time to contact our office. We appreciate your patience and will be in touch with you shortly.
Sincerely,
Jheng Bustarga
Guest Relations
Update: Sep 15
Allison from the Vaughan hotel called me (I would have preferred an email but whateves). Anyways she said it would be no problem at all for them to send a cheque or refund it onto a credit card! No problem at all!!! Boy was adam unimpressed. He called them in the first place to ask for that and they said it was “Impossible” but now all of a sudden it’s no problem at all. hahaha
they also said that unless he actually showed up in the hotel, they might not know it was the “real Adam” WELL, now they have refunded it to MY credit card, which doesn’t even have his name on it at all (my name was, however on the original reso).
I learned a very important lesson while attending the university of Ottawa. If someone says no, ask someone else and make sure you reword your question (Don’t try this at home kids). Always be polite at first and bring on the heat as required. This is how I managed to get myself registered in EIGHT classes one semester (I dropped down to four before the deadline for academic penalty), but it was great to be able to take my time trying them all out.
Thanks Holiday inn! I’ll be making sure you refunded the right amount.
Service is Central 